Client Terms

This page contains essential information for clients using Dawn Murden Coaching services, whether you are an individual or a business.

It covers our Privacy Policy (how we protect your data in compliance with GDPR), Terms of Service (the conditions under which you access and use our services), and our Code of Ethics to ensure all interactions are conducted ethically, professionally, and respectfully.

If you have any questions or concerns, or if you’d like further clarification on any points, feel free to reach out.

Privacy Policy

Effective: 3 April, 2025

This Privacy Policy outlines how we collect, use, protect, and manage your personal data in compliance with the General Data Protection Regulation (GDPR).

1. INTRODUCTION

Dawn Murden Coaching is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our services, including coaching, consulting, and professional development.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. DATA COLLECTION AND USAGE

We collect the following types of personal data from clients voluntarily:

a. Contact information: name, email address, phone number
b. Professional data: job title, business details, and other professional information relevant to coaching, consultancy or training sessions.
c. Payment information: for invoicing purposes.
d. Other personal information: data you provide directly through coaching sessions or related services.

This information is collected for the purposes of:
a. Delivering coaching and consultancy services.
b. Communicating with clients about services.
c. Managing and processing payments.
d. Providing a tailored experience.
e. Legal obligations, including tax and financial reporting.
f. Legal Basis for Processing Your Data

We process your data based on the following grounds:
a. Contractual necessity: To provide services agreed upon, including coaching and consulting.
b. Legitimate interests: For administrative purposes such as invoicing and communication about services.
c. Consent: For processing sensitive data or other situations where explicit consent is required.

4. DATA RETENTION

In line with GDPR guidelines, your personal data will be deleted and/or anonymised once it is no longer required for the purposes for which it was collected, or upon your request, unless we are required to retain it for legal or regulatory reasons.

5. DATA SECURITY

We take the security of your data seriously and implement appropriate measures to protect it from unauthorised access, disclosure, alteration, and destruction. 

All personal data will be stored securely and in compliance with GDPR requirements.

6. SHARING YOUR DATA

Your data will only be shared with trusted third parties, such as payment processors, solely for the purpose of fulfilling the services provided. This will be clearly outlined in your contract. 

We will never share or sell your data for marketing purposes.

Any third parties we work with are required to maintain confidentiality and adhere to GDPR standards.

7. YOUR RIGHTS

You have the following rights regarding your personal data:

a. The right to access and receive a copy of your personal data.
b. The right to rectify or update data.
c. The right to request the erasure of your personal data.
d. The right to restrict processing of your personal data.
e. The right to object to the processing of your personal data.
f. The right to withdraw consent, where applicable.

You can exercise your rights at any time by contacting: dawn@dawnmurdencoaching.com 

8. PROFESSIONAL STANDARDS AND ETHICS

Dawn Murden Coaching adheres to a strict Code of Ethics in line with industry standards, such as those from The Coaching Academy. This includes ensuring confidentiality, maintaining professional boundaries, and safeguarding client information in accordance with applicable laws and ethical guidelines.

See our Code of Ethics for more detail.

9. INSURANCE

Dawn Murden Coaching is insured by Westminster Insurance for the following services: Business Coaching, Career Coaching, Change Management, Coaching, Life Coaching, Executive Coaching, HR Consulting, Health and Wellness Coaching, Leadership Training, and more.

Our policy number is 128620.

10. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Any updates will be communicated to clients via email or other means of contact. 

Please review this policy regularly to stay informed.

11. CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: dawn@dawnmurdencoaching.com

Terms of Service

Effective: 3 April, 2025

1. INTRODUCTION

These Terms of Service govern the use of coaching and consulting services provided by Dawn Murden Coaching. 

By engaging in our services, you agree to the terms and conditions outlined below.

2. SERVICES PROVIDED

Dawn Murden Coaching offers the following services:
a. Business Coaching
b. Career Coaching
c. Life Coaching
d. Executive Coaching
e. Change Management Consulting
f. Change Management Coaching
g. Leadership Training
h. Personal Development
i. Networking Leadership
j. Personality Testing
k. Health and Wellness Coaching
l. Public Speaking
m. Community Development Work
n. Human Resources Consulting

These are provided both on a one-to-one and team basis as per agreed. Mentoring, training and bespoke services are also provided and are delivered as outlined in the client contract. 

3. AGREEMENT AND FEES

By booking coaching sessions, consultancy services or bespoke services, you agree to the terms outlined in these terms and your client contract, including the fee structure. 

All fees will be agreed upon before services commence. Payments are due upon receipt of the invoice, unless otherwise stated in the contract and/or invoice. Late payments may incur a penalty, which will be clearly highlighted in the client contract and/or invoice. 

All sessions are scheduled in advance, as agreed with the client in the contract. 

Cancellations must be made at least 24 hours in advance. Failure to provide the required notice may result in the full session fee being charged, or the loss of sessions or services if a block is pre-paid. Please refer to your client contract for further details, including cancellation fees.

4. CONFIDENTIALITY

We respect the confidentiality of your personal and professional information. All information shared during sessions will remain strictly private and confidential, except where:
a. You give written consent to share information.
b. Disclosure is required by law or regulatory authorities.
c. A safeguarding issue arises, such as a risk to your life or the safety of others.

If any of the above occur, you will receive verbal and written notice that this is the case. 

5. INSURANCE

Dawn Murden Coaching is insured by Westminster Insurance under policy number 128620 for the services provided. 

The policy is for Dawn Murden Coaching, a Sole Trader, domiciled in the United Kingdom. This policy covers professional indemnity, public liability, and malpractice, and is valid for services provided to both domestic and global clients on a remote basis. 

For more details about our insurance policy, please contact us: dawn@dawnmurdencoaching.com 

6. LIABILITY

Dawn Murden Coaching is not liable for any personal, professional, or financial loss, damage, or injury arising from the coaching or consulting services provided.

7. TERMINATION OF AGREEMENT

Please refer to the termination details as outlined in the client contract and/or invoice. 

8. CODE OF ETHICS

Dawn Murden Coaching adheres to the Code of Ethics as set forth by The Coaching Academy, ensuring that all coaching services are provided with the utmost integrity, professionalism, and respect.

Please see The Code of Ethics for further details. 

9. DATA PRIVACY AND GDPR COMPLIANCE

Dawn Murden Coaching complies with the GDPR.

Please refer to our Privacy Policy for more details. 

10. CHANGES TO TERMS

These Terms of Service may be updated periodically. Any changes will be communicated to clients, and your continued use of the services will constitute acceptance of the updated terms.

11. GOVERNING LAW

These Terms of Service shall be governed by the laws of the United Kingdom. 

Additional laws and regulations may be agreed upon in your individual client contract.

12. CONTACT INFORMATION

If you have any questions or concerns regarding these Terms of Service, please contact: dawn@dawnmurdencoaching.com 

Code of Ethics

Effective: 3 April, 2025

At Dawn Murden Coaching, we are committed to providing coaching and consultancy services that uphold the highest standards of professionalism, integrity, and ethical practice. Our Code of Ethics is designed to guide our interactions with clients—whether that’s individuals or businesses—and to ensure that all relationships are built on mutual respect, trust, and accountability.

This Code is informed by the ethical principles set forth by The Coaching Academy (TCA), the International Coaching Federation (ICF), and the Association for Coaching (AC) Code of Ethics for Coaches, Mentors, and Supervisors, and applies to all services provided by Dawn Murden Coaching.

1. Professional Integrity

• We strive to conduct ourselves with the highest levels of ethics, integrity, accountability, and responsibility.
  
• All coaching services are delivered with respect for the client’s autonomy and confidentiality, ensuring that interactions remain professional, unbiased, and free from any conflict of interest.
  

2. Confidentiality

• We uphold strict confidentiality and respect the privacy of all client information, unless required by law or if there are safeguarding concerns (e.g., risk of harm to self or others).
  
• We do not disclose any personal information shared in coaching sessions without the explicit consent of the client, except in circumstances where disclosure is required by law.
  

3. Client-Centered Agreement

• We ensure clear agreements or contracts are in place before commencing any coaching services, defining the roles, responsibilities, and expectations of both parties.
  
• These agreements outline key aspects such as fees, timing, and service expectations, ensuring transparency and mutual understanding.
  

4. Respect and Fair Treatment

• We treat every client with dignity and respect, valuing each person as an individual and recognising their unique requirements, perspective, and experiences.
  
• We are committed to creating an inclusive environment that values diversity and fosters an atmosphere of equality and fairness.
  

5. Competence and Qualifications

• We deliver services within our areas of expertise, ensuring that our qualifications, skills, and experience are aligned with the needs of the client.
  
• If we feel that additional expertise is required, we will refer clients to more specialised professionals, such as alternative coaches, mentors, or therapists.
  

6. Honesty and Transparency

• We represent our qualifications and experience accurately, and we make no false claims about the potential outcomes.
  
• All promotional materials, whether written or verbal, will be truthful, honest, and compliant with relevant standards, including the guidelines of the ICF, AC, and The Coaching Academy.
  

7. Client’s Right to Terminate

• We respect the right of clients to terminate the relationship at any point, as long as the terms of the agreement are followed.
  
• We are committed to regularly evaluating the progress of relationships to ensure they remain valuable and beneficial for the client.
  

8. Professional Boundaries and Relationships

• We maintain appropriate professional boundaries with all clients.
  
• We recognise the importance of ensuring that the client relationship remains professional and free from any undue influence, manipulation, or exploitation.
  

9. Data Protection and GDPR Compliance

• We comply with the General Data Protection Regulation (GDPR) and are committed to securing and protecting all personal data shared by clients.
  
• We ensure that any data collected is used exclusively for the purpose of providing services, and clients are always informed about how their data is used and protected.
  

10. Continuous Professional Development

• We are committed to ongoing professional development and strive to stay informed about current practices, tools, and ethical standards.
  
• We actively seek feedback from clients to improve our methods and ensure we are delivering the highest quality service possible.
  

11. Conflict of Interest

• We avoid any conflict of interest that may impair our ability to serve the client’s best interests and will disclose any potential conflicts to clients as soon as they arise.
  

12. Referrals and Third-Party Relationships

• We ensure that any third-party recommendations or referrals are made transparently, and any compensation received for referrals will be disclosed to the client.
  
• We maintain the integrity of the client relationship by avoiding any conflicts of interest related to third-party arrangements.
  

13. Adherence to International Standards

• Dawn Murden Coaching’s Code of Ethics is guided by the ethical standards of The Coaching Academy, the International Coaching Federation (ICF), and the Association for Coaching (AC), specifically the AC Code of Ethics for Coaches, Mentors, and Supervisors.
  
• We commit to adhering to the professional codes and standards of these organisations, ensuring that our practice aligns with both national and international expectations for ethical conduct.
  

This Code of Ethics ensures that Dawn Murden Coaching operates with the utmost professionalism and integrity, providing clients with high-quality, ethical services that respect their needs and privacy.

This Code of Ethics has been written by The Coaching Academy, one training provider used by Dawn Murden, the sole employee of Dawn Murden Coaching. You can see the original version here. 

Dawn Murden also observes the ICF Code of Ethics and The AC Code of Ethics for Coaches, Mentors, and Supervisors.

14. CONTACT INFORMATION

For any questions about our Code of Ethics, please contact us at: dawn@dawnmurdencoaching.com.