The Impact
Strategic leadership and transformative coaching. Read my testimonials and see what others say about working with me.
Revenue & Strategic Leadership
Feedback from my time as VP, Customer Success
“I had the pleasure of working with Dawn for nearly four years, and I can confidently say that she is one of the most compassionate and collaborative leaders I have ever had the privilege of working with.
Jade, Senior Customer Success Manager | Former Direct Report
“Dawn has a unique ability to bring out the best in her team. She leads with empathy, always taking the time to listen and understand different perspectives across a global team. Her approach fosters an environment where open communication is valued, and every team member feels supported and respected.
“Throughout our time working together, I’ve learned so much from her leadership style and her ability to motivate and inspire. She’s not just a manager; she’s a mentor who genuinely cares about the growth and well-being of her team members. Her positive attitude and strong work ethic are contagious, making her a truly exceptional leader in customer success.“
“Dawn is an exceptional leader. Strategic, empathetic, and optimistic, always focused on delivering real value to customers. Her ability to distill complex product knowledge into clear, accessible insights is truly impressive, which made a real difference in how customers engaged with and benefited from Shorthand. It was an absolute pleasure working with her.“
Dave, Product Design Lead | Former Colleague
“I’ve had the distinct pleasure and privilege of working with Dawn at two organisations in my career.
Paul, Senior Customer Success Manager | Former Direct Report
“Most recently, I had the honour of working with her at Shorthand for four years. I learnt so much from her during my time there, and it was an absolute career highlight to have had Dawn, our VP of Customer Success, as my direct manager.
“I will always appreciate how professional, inspiring, and encouraging her leadership style is, and I hope that I can have that same positive impact on others that she had on me and my career.
“Dawn is truly an exceptional manager, mentor, and all-around wonderful human, and anyone who gets to work with her is incredibly lucky to be able to benefit from the wisdom of one of the best strategic leaders out there.“
Executive Coaching & Personal Growth
Feedback from my 1:1 coaching and advisory clients
“Before I started working with Dawn, I was feeling stuck and overwhelmed and unsure about how to move forward. Through our sessions, she helped me find clarity, get past the barriers in my way, and see things much more clearly. She helped me understand the thought processes that were holding me back and gave me many practical tools to use day-to-day. I thoroughly recommend her if you are looking to unpick mental blocks and learn practical strategies for reducing overwhelm and making confident decisions.”
Salonika | Coaching Client
“Working with Dawn has been transformative for my career journey. What sets Dawn apart is her ability to ask exactly the right questions at exactly the right time. She has an intuitive sense of when to challenge my thinking by playing devil’s advocate and when to offer empathy and validation. This balance kept me moving forward without feeling overwhelmed.
Annisa | Coaching Client
“I particularly appreciated how Dawn started each session with a check-in to understand what I needed that day. Some sessions required deep questioning and honest pushback, while others called for support and encouragement. Dawn always seemed to know which approach would serve me best, creating sessions that were challenging in just the right measure.
“Her coaching style made me feel both supported and accountable which is just the right kind of combination I need at this point in time!“
“Working with Dawn was a genuinely positive experience. She has the ability to really listen, not just to the words, but to what’s underneath. I felt safe, supported, and never rushed. Her calm, grounded presence made it easy to open up, and I always left our sessions feeling lighter, clearer, and more connected to myself. She holds space in such a genuine, patient, and professional way. I would like to work with her again and recommend her to anyone looking for a thoughtful and truly present life coach as I believe that is one of her greatest strengths.“
Adrian | Coaching Client
Dawn Murden Coaching 